Privacy Policy

Miles Chimney Sweep (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us, including when you:

Call us at 866-309-2130 to schedule services or inquire about chimney sweeping, inspection, or related services
Visit our website (if applicable)
Provide information to us in person, by phone, email, text, or other means during the course of our business relationship

This policy applies to residents of the United States. By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly

Full name
Phone number
Email address
Physical address (service location)
Details about your chimney, fireplace, or heating system
Payment information (such as credit card details, processed securely through third-party payment processors)
Any other information you voluntarily provide when requesting quotes, booking appointments, or communicating with us

Information Collected Automatically
If you visit our website (if we maintain one), we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent
Basic analytics data (via tools like Google Analytics)

We do not intentionally collect sensitive personal information (such as health data or precise geolocation) beyond what is necessary to provide our chimney sweep services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

To provide, schedule, and perform chimney sweeping, inspection, repair, and related services
To communicate with you about appointments, quotes, service updates, reminders, and follow-ups
To process payments and send receipts/invoices
To respond to your inquiries, requests, or complaints
To improve our services and customer experience
To comply with legal obligations, resolve disputes, or enforce our agreements
For internal business purposes such as data analysis, accounting, and record-keeping

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell your personal information to third parties.

We may share your information in limited circumstances:

With service providers and contractors who assist us in operating our business (e.g., payment processors, scheduling software providers, marketing/communication tools, or cloud storage services). These parties are contractually required to protect your information and use it only for the purposes we specify.
With business partners if necessary to complete a service (e.g., referral to a certified specialist for complex repairs).
To comply with legal requirements, respond to lawful requests, protect our rights, or ensure safety.
In connection with a business transfer (merger, acquisition, or sale of assets), where your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, provide ongoing services, comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will securely delete or anonymize the information.

6. Your Privacy Rights

Depending on your state of residence and applicable law (such as the California Consumer Privacy Act or similar state laws), you may have certain rights regarding your personal information, including the right to:

Know what personal information we collect and how we use/share it
Request access to your data
Request deletion of your personal information
Opt out of certain data sharing practices (if applicable)

To exercise these rights, please contact us using the information below. We will respond in accordance with applicable law.

We do not discriminate against individuals who exercise their privacy rights.

7. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted here with a revised “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Miles Chimney Sweep
Phone: 866-309-2130